Are you looking for an opportunity to work with people? Do you have a love for customer service and helping others? Do you have a need to give back to the community? The Stateline Family YMCA Beloit, WI is currently hiring a part-time Membership Engagement Specialist.
Join a forward-thinking non-profit organization in furthering our mission to provide programs that build healthy spirit, mind, and body for all.
Candidates can expect:
- Evening and/or weekend hours
- 3+ hours a day , 2 days a week, with potential to increase with floating hours
- Paid training
- Free membership
- Most importantly, fulfilling work!
KEY JOB RESPONSIBILITIES:
- Build connections and relationships with members and the community.
- Connect individuals with programs and amenities that meet their needs
- Provide tours that encompass the full member experience which highlights member/staff connections and a supportive atmosphere. Ask prospective members to join and make follow up contact with those who did not sign up.
- Respond to members’ needs. Contact appropriate personnel when necessary. Handle problems. Use appropriate forms to communicate concerns or praise.
- Answer the telephone, provide requested information, direct calls and take accurate messages. Handle potential new member phone inquiries using YMCA best practices.
- Follow proper procedures for group memberships, AWAY members and guests who come in to use the facility. Follow identification requirements and guest guidelines.
QUALIFICATIONS:
Experience
- 6 months Customer Service experience preferred.
Education
- High School diploma or equivalent preferred.
Skills
- Ability to interact, work with, and motivate people in a positive manner; excellent written and verbal communication skills required.
- Demonstrated skills in customer service, public relations, organizational skills, communications and computer knowledge.
- Excellent interpersonal and problem solving skills and demonstrated professionalism in both attitude and appearance.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community